1072_服務創新與設計_工設系碩士班一甲
Course Period:Now ~ Any Time
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Course Intro
Course Plan
教學目標:In the past, most of the designs were based on physical research. Due to the booming service economy, the design study will be more diversified and the design results will become more abstract. This course will introduce the concept of innovative service, In the design process can be used in line with the environment, including all abstract and specific problem-solving approach, so that the design of a more comprehensive experience, through the introduction of the service economy, let students understand its relationship with product design, through group discussions and Practical design, training the attitude and ability of macro design, in order to achieve the social services purposes.
Textbooks
Donald Norman,emotion design,2011/Marc Stickdorn,This is service design thinking,Wiley,2011
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課程介紹
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論文導讀
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顧客旅程地圖
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服務設計案例
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發表順序
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設計保護
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設計體驗
Teacher / 江潤華