1102_服務創新與設計_工設系碩士班一甲
上課期間:從 即日起 到 無限期
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課程介紹

課程安排

教學目標:In the past, most of the designs were based on physical research. Due to the booming service economy, the design study will be more diversified and the design results will become more abstract. This course will introduce the concept of innovative service, In the design process can be used in line with the environment, including all abstract and specific problem-solving approach, so that the design of a more comprehensive experience, through the introduction of the service economy, let students understand its relationship with product design, through group discussions and Practical design, training the attitude and ability of macro design, in order to achieve the social services purposes.
 課本&教材
Donald Norman,emotion design,2011/Marc Stickdorn,This is service design thinking,Wiley,2011
  • 情感設計
  • introduction
  • business model
  • 商業模式畫布
  • 感知設計
  • 服務設計系統
  • 服務設計思考
  • 顧客旅程地圖
  • Multi-factor service design identification and consideration of multiple factors of the service in its design process
  • Business models as service strategy
  • Problem-Solving Design-Platform Model Based on the Methodological Distinctiveness of Service Design
  • Service Design Management and Organizational Innovation Performance
  • Service Open Innovation; Design Elements for the Food and Beverage Service Business
  • Technology-driven service strategy
  • Bringing Service Design to manufacturing companies Integrating PSS and Service Design approaches
  • Benefits of Co-design in Service Design Projects
  • Exploring the transformative impacts of service design The role of designere client relationships in the service development process
  • Design, learning networks and service innovation
教師 / 江潤華

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